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Refund Policy

For subscription plans, a full refund will be issued if Optimum Global Services has not been able to resolve even a single issue for your computer within the first 30 days of the signing up to OGS subscription.

If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of Optimum Global Services and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to customer.

For incident plans, you will be eligible for refund when any of the following criterions are met:

» The issue is out of scope for the particular plan
» 30 days have not passed after the issue was last worked upon by an Optimum Global Services technician

We don’t store credit card information for any customer and we would not do any charging without your explicit consent.

You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.

Refund Policy